Shipping & Payment

ecoflo.com.au online store delivers to addresses within Australia only.
For international orders, please call us on +61 7 3889 6144 to place your order.

 
Courier update

Severe flooding throughout SEQLD has seen many roads closed with many areas and depots inaccessible, there are some delays for you to receive your order. We are working hard with courier companies to get your orders to you as soon as we can.

If you have any questions, please do not hesitate to contact us on 1300 138 182 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you for your patience and understanding as we work through this together.

 
Payment

All prices displayed on the Ecoflo Online Store are in AUD currency and are GST inclusive. All payments made on our Store are processed in AUD and can be made through our secure online checkout. The payment options available on the Ecoflo website are Visa, MasterCard credit cards, Paypal or Afterpay, no fees and charges.

If you pay using Afterpay, the Afterpay prevailing terms and conditions apply. View Afterpay terms at http://www.afterpay.com.

 

Delivery

We use a combination of courier companies based on your location to ensure that your order is delivered as quickly as possible. 

 
Processing Time

Our warehouse operates during business hours Australian Eastern Standard Time, Monday to Friday, excluding weekends and QLD public holidays. Please allow 7-10 business days for your order to be ready for dispatch. For small items (consumables, fans etc), we aim to dispatch your order by the next business day.

Orders placed during Sale or Promotional times may take longer to process. Please allow an additional 24 hours for dispatch. You will receive an email notification once your order has been dispatched from our warehouse with a tracking number to monitor the delivery. 

 
Can you deliver to a PO Box?

We offer PO Boxes as a delivery option for small items.

If your cart contains items that are too large for a PO Box delivery, we will require a street address (residential or business) when placing your order.   

 

Online Tracking

If you wish to query your order status, please contact us via 1300 138 182 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it..   

If you would like to chat with one of our customer service representatives, please call us on 1300 138 182.

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CERTIFIED PRODUCTS

Ecoflo was the first company in Australia that sells composting toilets certified to the rigorous quality testing of Australian Standards. If you want to be certain your composting toilet has adequate capacity, and is safe, you need a waterless composting toilet certified to the tough performance criteria of AS/NZS 1546.2:2008.

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